CRM Process Flow: Key Steps in the CRM Cycle for Business Success
Learn the key phases of the CRM cycle and why a structured CRM process is essential for better customer engagement, retention, and long-term growth.
Sara Lindemann is a dynamic customer experience leader with a strong track record of guiding high-performing global teams through every stage of the post-sales lifecycle. With a deep belief in turning vision into actionable strategy, she specializes in building scalable customer success programs that deliver lasting value. Her approach is rooted in coaching, data-driven decision-making, and a relentless focus on customer outcomes.
Throughout her career, Sara has excelled at aligning cross-functional efforts between sales, product, and service teams, ensuring smooth client transitions, strong retention, and sustainable growth. She regularly analyzes key performance indicators such as renewal rates, account expansion, and customer satisfaction to continuously optimize team performance and service delivery.
Sara holds a BA in Communication & Theatre from Temple University, a foundation that supports her standout communication skills, creative thinking, and collaborative mindset. Known for her intellectual curiosity and problem-solving expertise, she’s committed to creating impactful customer journeys and empowering those around her to thrive.
Learn the key phases of the CRM cycle and why a structured CRM process is essential for better customer engagement, retention, and long-term growth.
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