Case Study: Rancho La Puerta - ResortSuite and HubSpot integration

Rancho La Puerta faced several challenges with their existing system:

Manual Data Entry Errors: The resort experienced common errors associated with manual data entry, leading to data duplication and inaccuracies.
Time-Consuming Processes: Resort staff spent significant time on manual data entry, diverting focus from improving guest services.
Need for Real-Time Data: The resort required real-time visibility into current and historical reservations to optimize marketing efforts and improve guest relationships

SyncMatters utilized their integration platform to address the resort's challenges:

Data Cleansing and Mapping: SyncMatters cleansed and mapped contact data from ResortSuite to HubSpot, ensuring accurate and organized data transfer.
Automated Data Entry: The integration automated the movement of contact data, eliminating manual entry errors and freeing up staff time.
Custom Notifications: The integration included customized notification emails with actionable information, enabling staff to correct data at the source promptly

The integration delivered significant improvements for Rancho La Puerta:

"Knowing how many times a guest has visited the Ranch, the frequency of their stay, or if it's a recurring annual event has drastically changed our interactions and builds relationships with our guests," said Catherine Hesik, Director at Rancho La Puerta.
The actionable notifications issued by the integration allowed staff to correct data errors promptly, maintaining data integrity.
Daily progress reports on invalid emails provided insight into human errors, enabling continuous data quality improvements.

Introduction